Client Satisfaction Survey
* Name
Reference (if known)
How did you hear about us?
- Select -
Personal Recommendation
Professional Recommendation
Recommendation by a Southerns staff member
Website/Internet
Social Media
Walk-in enquiry
Other (please specify below)
If selected 'other'
Are you an existing client?
YES
NO
On how many occasions have you used our services?
- Select -
First Time
2-4
5-6
7+
To what extent would you say that our services met your expectations?
- Select -
Exceeded
Met
Almost met
Failed to meet
Overall, did we deal with your matter efficiently?
YES
NO
Were your calls/emails returned promptly?
YES
NO
Were you regularly informed and updated with the progress of your case?
YES
NO
Were you provided with a cost estimate at the outset?
YES
NO
Was the cost estimate regularly updated?
YES
NO
Was the cost estimate accurate?
YES
NO
Did you feel our services provided value for money?
YES
NO
Additional comments?
Communication from Southerns
Excellent
Good
Fair
Poor
Reliability of the firm
Excellent
Good
Fair
Poor
Legal Competance
Excellent
Good
Fair
Poor
Professionalism
Excellent
Good
Fair
Poor
Availablity of the firm
Excellent
Good
Fair
Poor
Overall quality of work
Excellent
Good
Fair
Poor
Friendliness
Excellent
Good
Fair
Poor
Relationship skills
Excellent
Good
Fair
Poor
Persons dealing with your matter
Excellent
Good
Fair
Poor
Their secretary(ies)/Assistants
Excellent
Good
Fair
Poor
N/A
Our reception staff
Excellent
Good
Fair
Poor
Southerns as a whole
Excellent
Good
Fair
Poor
How would you rate the firm/your solicitor at understanding, addressing and resolving the issues?
Excellent
Good
Fair
Poor
Would you recommend our services to others?
YES
NO
If not, why?
Would you consider using our services again?
YES
NO
If not, why?
Please use the space provided below to provide any final comments that you have to help us improve our services for you
* Do you consent to your comments above being used in our marketing literature (leaflets/website etc)? and, if so, may we attribute such comments to your name or would you rather they were used anonymously?
Yes - Named
Yes - Anonymous
No